The College of Optometrists

Practice staff

A214
You, or your employer, should make sure that practice staff understand the protocol to follow when a patient presents as an emergency. 
A215
If a patient contacts the practice by telephone describing symptoms that may indicate an acute condition, you should advise the patient to attend the practice or direct them to another healthcare professional, with an indication of the urgency.
A216
You should record any advice given.

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