The College of Optometrists

Non-tolerance

C170
If you receive a prescription for dispensing from another practitioner, and there is an anomaly or a complaint of non-tolerance after dispensing, you should, with the patient’s consent, contact the prescribing practitioner. You should agree a course of action with them and the patient. The Optical Confederation has produced guidance on this.278

References

278 ABDO: Optical Confederation (2014) Managing non-tolerance issues [Accessed 20 Nov 2020] 

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