Methods of communication
- If you provide NHS services, you must take steps to provide information to disabled patients in a format of their choice. This may, for example, include writing to them in large print, or sending them information electronically. The Optical Confederation has produced guidance on this.221
- You should ask for patient consent if you wish to communicate with your patients using electronic methods, such as email or text. You should act promptly if a patient asks to receive their communications in a different format. The Information Governance team of NHS England has provided guidance on using email and text messaging for communication with patients.222 If you do not provide NHS services, you should take similar steps.
221 FODONHS Accessible Information Standard guidance for community optical practices [Accessed 20 Nov2020]
222 NHS England (2016). Using email and text message for communicating with patients [Accessed 20 Nov 2020]