Useful information and links
General Optical Council, How to make a complaint [Accessed 27 Apr 2018]
Optical Consumer Complaints Service [Accessed 27 Apr 2018]
The Patients Association (2013) Good practice standards for NHS complaints handling [Accessed 2 May 2018]
Clwyd A and Hart T (2013) A review of the NHS hospitals complaints system. Final report [Accessed 6 Nov 2017].
NHS Scotland (2017) Complaints handling procedure [Accessed 6 Nov 2017]
Welsh Government Putting things right [Accessed 6 Nov 2017]