The College of Optometrists

Providing information about complaints

C131
If other bodies, such as the OCCS, the GOC or local health organisations, are involved in the complaint, you should provide helpful and honest information, if requested, as promptly as possible. Through your complaints procedure you should make the patient aware of who will see the information about them, and the safeguards that are in place to minimise any risks to confidentiality.
C132
If the GOC asks for information regarding a complaint, you must, subject to any statutory restrictions, provide the information promptly. If you do not provide the information within 14 days, the GOC may seek a court order requiring the information to be produced, unless this is prohibited by law, for example the Data Protection Act 2018.
C133
If a court asks for information regarding a complaint you must, subject to any statutory restrictions, give the information promptly.

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